Frequently asked questions

Last updated: 13 July 2026.

How do I choose yarn for a pattern?

Start with the yarn weight and gauge stated in the pattern, then compare fibre content and metres per ball. Make a swatch before buying the full project quantity, especially for fitted garments. Browse yarn by weight or contact us if you need help comparing two yarns.

How much yarn should I order?

Use the total meterage in your pattern, divide it by the metres per ball shown on the product page, and round up. Order the full project quantity together where possible so the colour and dye lot remain consistent.

Where do Hollywool orders ship from?

Orders are shipped from our warehouse in Germany. Checkout shows the available delivery options for the address entered before the order is placed.

Which payment methods are available?

The storefront checkout currently offers Stripe Pay online and PayPal. Card availability, including Visa and Mastercard, is handled by the payment provider and shown during checkout. See Payment methods for details.

Are prices shown with VAT?

Product prices are shown in euros and include VAT unless the storefront or checkout states otherwise. Shipping costs are shown before checkout is completed.

Can I return an order?

EU consumers generally have a 14-day right of withdrawal for online purchases. See Returns and right of withdrawal for the return process, condition guidance and refund timing.

What should I do if a parcel arrives damaged?

Contact us as soon as possible with the order number and photos of the parcel, packaging and damaged item so we can investigate the issue.