Privacy policy

Last updated: 14 May 2026.

Hollywool processes personal data only to run the shop, process orders, answer customer messages, prevent fraud and meet legal obligations.

Data we process

Depending on how you use the shop, we may process your name, billing and shipping address, email address, order details, payment status, customer messages, IP address, cookie preferences and technical log data.

Why we process it

We use this data to create and fulfil orders, deliver parcels, provide customer support, operate the website, keep accounting records and comply with tax and consumer-law obligations.

Service providers

We use Shopware and connected hosting, payment, email and logistics providers where needed to operate the store and fulfil orders. These providers may process data only for the relevant service.

Your rights

You may request access, correction, deletion, restriction or portability of your personal data where applicable. You may also object to processing in cases provided by law. To exercise these rights, contact us through the shop contact page.